This Refund & Cancellation Policy governs the cancellations, returns, and refund requests for materials and services purchased from ANCHORZ Private Limited (referred to as "Company", "we", "us", or "our").
As a construction and material manufacturing business, our products are often custom-made, dimensional, or bulk-ordered. Therefore, standard consumer retail return codes do not apply. The exact refund and cancellation terms for any transaction are governed by the relevant quotation, purchase order, work order, invoice, or commercial contract signed between the parties.
Client requests to cancel an order (whether for advisory services, custom precast concrete blocks, or red bricks) must be submitted in writing. Verbal cancellations are not accepted. The status of the cancellation depends on the stage of the order lifecycle:
Custom concrete products and mould designs are manufactured specifically for your project according to submitted drawings and measurements. Orders for custom concrete products, customized dimensions, or project-specific casting moulds cannot be cancelled once raw material mixing or mould fabrication has commenced.
In the event of an approved cancellation, the customer remains liable for:
Refunds are only evaluated if:
Refunds are not granted due to customer site delays, changes in layout drawings after casting, or refusal of delivery at site coordinates.
Approved refunds will be processed back to the customer's original verified bank account or payment gateway. In compliance with banking guidelines, processing may take 7 to 10 business days from the date of official written approval by our management. Any gateway charges, processing fees, or transport costs incurred may be deducted from the refund amount.
We check our concrete precast blocks and red bricks before loading. If materials arrive at your site with structural damage or incorrect measurements that deviate from the approved drawings, please notify us immediately at the time of delivery before unloading. Our team will review the delivery logs and, if verified, arrange for replacement batches. We are not liable for damage caused during unloading, handling, or installation by your onsite crews.
To submit a cancellation request or report a material issue, please use the contact details below, reference your Invoice or Work Order number, and provide supporting documentation:
